Break Linguistic and Cultural Barriers
We love connecting people through language and culture. We believe that everyone should understand and be understood, no matter where they are from.
Customer Service Outsourcing
Glocalingo is your reliable partner for customer service outsourcing. We go beyond just providing high-quality customer service — we respect your vision of the business as a whole, stick to your budget, and maintain your other requirements.
Your reliable partner for customer service outsourcing
1
A turnkey solution built around your needs and budget
From assembling a team, FAQs creation, continuous training, and daily reporting, we take responsibility for the entire process, ensuring your requirements are met. Tailored VIP programs can be run if required.
2
Professional project management
Our team of experienced managers will plan and execute the project to meet your vision and maintain the highest quality. No need for you to waste time and resources coordinating a backline service team: based on the integration of your in-house tools, we'll let you know what assistance we need.
3
Total quality management techniques
We set up meetings between the CS trainers and the client team to nail down the informative side, carry out quality checks, and ensure the customer satisfaction.
4
Transparent quotes and deliverables
Our cost estimates and work deliverables are transparent, measurable, and detailed. Our detailed reports help you understand performance metrics, guiding your strategy and growth.
5
Flexible, adaptable, open-minded team
We're always on the lookout for ways to leverage new technology. We love embarking on new adventures in the world of natural language processing and AI-driven chatbots (though only if the client wants us to, of course). We also offer outstaffing for customer service.
6
Multilingual, multidisciplinary CM team
Whether it's a service or a product, we can help you serve a global audience both online and via call effectively. From social media to websites to built-in channels, we setup and maintain support channels for local markets in 30+ languages.
Our Services
Our fully-fledged customer service studio delivers high-professional customer service that seamlessly fits your project and operation pipeline. Glocalized’s team of CS managers, account managers, and experienced customer service representatives are industry-specific experts, capable of providing data-driven customer service and operation throughout your project lifecycle.
· FAQ creation
· Online customer service
· Call center
· VIP program
· Chatroom management
· AI-powered customer service
Contact Us
Have a question or need our customer operation outsourcing services? Fill out the form and we'll get back to you soon.
Keep your customers happy and loyal
We connect you with top-tier customer service professionals tailored to your business needs. Our team ensures smooth communication and exceptional support for your clients.